Frequently Asked Questions (FAQ)

What are your products intended for?

All products sold by Kenson Health Optimization are designated Research Use Only (RUO) and are intended strictly for research and educational purposes.

They are not intended for human or animal consumption, medical use, diagnosis, treatment, or prevention of any disease or condition.

Are your products FDA approved?

No. The products offered by Kenson Health Optimization are not FDA-approved and have not been evaluated by the FDA or any regulatory authority.

They are sold exclusively for research and educational use.

Do you provide medical advice or usage guidance?

No. Kenson Health Optimization does not provide medical advice, dosing guidance, or instructions for use.

All content on this website is for educational purposes only and should not be interpreted as medical guidance.

What does “research-grade” mean?

“Research-grade” refers to products intended for laboratory, analytical, or educational research environments.

It does not imply approval for medical, therapeutic, or personal use.

Can I return or exchange my order?

Due to the nature of the products sold, all sales are final.

We do not accept returns, exchanges, or cancellations once an order has been placed. Please review your order carefully before checkout.

What if my order arrives damaged or incorrect?

If your order arrives damaged or incorrect, please contact us within 48 hours of delivery at support@kensonhealth.com with your order number and clear photos of the issue.

Verified issues may be eligible for a replacement or store credit, at our discretion.

How long does shipping take?

Orders are typically processed within 1–3 business days. Shipping times vary depending on the carrier and destination.

Delivery timeframes are estimates and are not guaranteed.

Do you ship internationally?

At this time, Kenson Health Optimization ships only within the United States.

Am I required to be a researcher or laboratory?

Purchasers must be legally permitted to obtain research materials and agree that products will be used only for legitimate research or educational purposes.

By placing an order, you acknowledge and accept this responsibility.

How should research products be handled or stored?

Purchasers are solely responsible for understanding proper handling, storage, and compliance requirements applicable to research materials.

Kenson Health Optimization does not provide handling or storage instructions beyond general labeling.

Why is there so much emphasis on “Research Use Only”?

Research-only designation ensures transparency, regulatory compliance, and responsible access to advanced research materials.

This protects both the purchaser and Kenson Health Optimization by clearly defining the intended scope of use.

How can I contact support?

For order-related or general inquiries, please contact:

Kenson Health Optimization
Email: support@kensonhealth.com

Educational Disclaimer

All content and products provided by Kenson Health Optimization are intended for educational and research purposes only and are not intended as medical advice.